Refund and Returns Policy

At Aamiya Farm Fresh, we are committed to delivering fresh, hygienic, and quality products to our customers. Since we deal in fresh fruits, vegetables, seasonal produce, IQF products, freeze-dried products, pulp-puree, pickles, mint oils, and other food-based items, our return and refund policy is designed according to the nature of these products.

Please read this policy carefully before placing an order.

1. Return Policy

Due to the perishable and food-based nature of our products, we generally do not accept returns once the product has been delivered.

Returns may be considered only in special cases where the product received is:

• Damaged during delivery
• Spoiled or unfit for use at the time of delivery
• Incorrect product delivered
• Missing item from the order
• Product significantly different from the confirmed order

All return or complaint requests are subject to verification by the Aamiya Farm Fresh team.

2. Fresh & Perishable Products

Fresh fruits, vegetables, seasonal produce, and other perishable food items cannot be returned after delivery due to hygiene, safety, freshness, and quality reasons.

Customers are requested to check the product immediately at the time of delivery and store it properly as per the product requirement.

Aamiya Farm Fresh will not be responsible for product damage or spoilage caused due to delayed receiving, wrong address, customer unavailability, improper storage, or mishandling after delivery.

3. Complaint Window

If you receive a damaged, spoiled, wrong, or missing product, you must contact us within 24 hours of delivery.

Complaints raised after 24 hours may not be accepted, especially for fresh and perishable products.

4. Proof Required

To process any return, replacement, or refund request, customers must share:

• Order ID or order details
• Customer name and mobile number
• Clear photos/videos of the received product
• Photos/videos of packaging, if damaged
• Description of the issue

Without proper proof, the request may not be approved.

5. Replacement Policy

After verification, if the issue is found genuine, Aamiya Farm Fresh may offer a replacement, subject to product availability and delivery feasibility.

Replacement may not be available for seasonal products, limited stock products, bulk orders, or products unavailable at the time of complaint approval.

6. Refund Policy

Refund may be considered only if:

• The product is damaged/spoiled at the time of delivery
• Wrong product has been delivered
• Ordered product is unavailable after payment
• Order is cancelled by Aamiya Farm Fresh
• Replacement is not possible after verification

Refund approval will be at the sole discretion of Aamiya Farm Fresh after checking the complaint details and proof shared by the customer.

7. Refund Processing Time

Once approved, the refund will be processed through the original payment method or any other mutually agreed mode.

Refund processing time may vary depending on the bank, payment gateway, UPI, or payment method used by the customer.

Usually, refunds may take 5–7 working days after approval, depending on the payment provider.

8. Non-Refundable Cases

Refunds will not be provided in the following cases:

• Customer changes their mind after delivery
• Product is disliked due to personal taste preference
• Minor natural variation in size, shape, color, ripeness, or appearance
• Product damaged due to improper storage after delivery
• Customer was unavailable at delivery location
• Incorrect address or contact details provided by customer
• Complaint raised after 24 hours of delivery
• Product already consumed, used, or opened without valid issue

9. Bulk Order Refunds

For bulk orders, B2B orders, institutional orders, export orders, or customized packaging orders, return and refund terms may vary depending on product type, quantity, packaging, delivery mode, and agreement made before order confirmation.

Once bulk orders are processed, packed, or dispatched, return or refund may not be possible unless there is a verified quality or delivery issue.

10. Shipping Charges

Shipping charges, packaging charges, handling charges, transaction fees, or payment gateway charges may be non-refundable unless the issue is caused by Aamiya Farm Fresh.

If a refund is approved, applicable deductions may be made where required.

11. Damaged During Transit

If the product is damaged during transit, customers must share photos/videos immediately after delivery.

After verification, Aamiya Farm Fresh may provide a replacement, partial refund, full refund, or suitable resolution depending on the issue.

12. Contact for Return & Refund Support

For any return, replacement, or refund-related query, please contact us:

Aamiya Farm Fresh
Email: aamiyafarmfresh@gmail.com
Phone: +91 9821127355 | +91 9458522355
Address: Plot No. 194/4, Holiwala Rajput Colony, Hasanpur, Amroha, Uttar Pradesh – 244241, India