Shipping Policy

Shipping Policy

At Aamiya Farm Fresh, we are committed to delivering fresh, safe, and quality products to our customers with proper handling, packaging, and timely dispatch.

This Shipping Policy explains how we process, pack, dispatch, and deliver orders placed through our website https://aamiyafarmfresh.com/ or through our official contact channels.

1. Order Processing

Once an order or enquiry is received, our team reviews the product availability, quantity, delivery location, packaging requirement, and payment confirmation.

Orders are processed only after successful confirmation from our team. For bulk orders, B2B enquiries, exports, or special product requirements, processing timelines may vary depending on product availability and order quantity.

2. Product Availability

As we deal in farm-fresh and seasonal products, availability may vary due to harvesting conditions, season, weather, quality checks, logistics, and market supply.

If any product is unavailable after order placement, our team may contact you for an alternative product, revised delivery schedule, or order cancellation/refund where applicable.

3. Packaging

We take proper care while packing all products to maintain freshness, hygiene, and safety during transit.

Fresh fruits and vegetables are packed according to product type, quantity, ripeness level, and delivery distance. Processed products such as IQF items, freeze-dried products, pulp-puree, mint oils, and pickles are packed as per their handling and storage requirements.

4. Shipping Locations

Aamiya Farm Fresh may deliver products across selected locations in India, depending on product type, delivery feasibility, logistics availability, and order quantity.

For bulk, institutional, B2B, or export enquiries, shipping terms, freight charges, packaging, documentation, and delivery timelines will be discussed separately before confirmation.

5. Shipping Charges

Shipping charges may vary based on:

Final shipping charges, if applicable, will be shown at checkout or communicated by our team before order confirmation.

6. Delivery Timeline

Delivery timelines depend on the product type, order quantity, delivery location, weather conditions, and logistics partner availability.

Estimated delivery timelines may be shared at the time of order confirmation. However, delivery may be delayed due to unavoidable circumstances such as weather issues, transport delays, strikes, natural events, road restrictions, courier delays, or incorrect address details provided by the customer.

7. Fresh Product Delivery

For fresh fruits and vegetables, we make every effort to dispatch products in suitable condition after proper quality checks.

Since fresh products are perishable, customers are requested to receive the order on time and store the products properly immediately after delivery.

Aamiya Farm Fresh will not be responsible for product damage, spoilage, or quality issues caused due to delayed receiving, wrong address, customer unavailability, or improper storage after delivery.

8. Order Tracking

Where tracking is available, tracking details may be shared through SMS, WhatsApp, email, or phone after dispatch.

In some cases, especially for bulk orders or local transport deliveries, tracking may be shared manually by our team or logistics partner.

9. Incorrect Address or Failed Delivery

Customers must provide complete and accurate shipping details, including name, mobile number, address, landmark, city, state, and PIN code.

Aamiya Farm Fresh will not be responsible for failed or delayed delivery due to incorrect, incomplete, or unreachable address details.

If the order is returned due to incorrect address, customer unavailability, or refusal to accept delivery, additional shipping charges may apply for re-dispatch.

10. Damaged or Missing Products

If you receive a damaged, spoiled, incorrect, or missing product, please contact us immediately after delivery with clear photos/videos and order details.

Claims must be raised within 24 hours of delivery for fresh and perishable products. After verification, our team may offer replacement, refund, or suitable resolution as per the case.

11. Bulk and B2B Shipping

For bulk buyers, retailers, food businesses, importers, exporters, and institutional orders, shipping terms may be customized based on product type, quantity, packaging, temperature requirements, documentation, and transport mode.

Freight charges, delivery timelines, insurance, loading/unloading, and risk transfer terms will be confirmed separately before dispatch.

12. Delivery Delays

While we try to deliver orders on time, Aamiya Farm Fresh shall not be liable for delays caused by:

13. Contact for Shipping Support

For shipping, delivery, tracking, or order-related queries, please contact us:

Aamiya Farm Fresh
 Email: aamiyafarmfresh@gmail.com
 Phone: +91 9821127355 | +91 9458522355
 Address: Plot No. 194/4, Holiwala Rajput Colony, Hasanpur, Amroha, Uttar Pradesh – 244241, India

 

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